Body

• event object Required

  Webhook event details.

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  • id string Required

    Unique ID for this webhook event.

  • type string Required

    The type of event that occurred.

  • timestamp string(date-time) Required

    The time when the event was triggered (UTC).

• originalResponse object Required

  Represents the response to a refund request.

  Hide originalResponse attributes Show originalResponse attributes object

  • id string

    Unique ID for this refund transaction.

  • timestamp string(date-time)

    Transaction timestamp in UTC

  • type string

    Type of transaction

    Values are Sale, Auth, Capture, Refund, or Void.

  • status string

    The current status of the transaction

    Values are Created, Completed, or Pending.

  • accountHolder object

    Account holder information associated with the transaction

    Hide accountHolder attributes Show accountHolder attributes object

    • id string Required

      Internal account holder ID assigned by the system

    • externalId string Required

      External account holder ID assigned by the integrator.

    • contact object

      Contact information for the account holder. Only returned for Card Not Present transactions.

      Hide contact attributes Show contact attributes object

      • name string
      • countryCode string
      • zipCode string
      • address string
      • state string
      • city string
  • paymentMethod object

    The payment method used for this transaction.

    Hide paymentMethod attributes Show paymentMethod attributes object

    • id string Required

      The unique identifier of the payment method. This ID has a prefix that makes it human-readable (pmt_trm_* for physical terminals, pmt_vrt_* for virtual terminals, pmt_tkn_* for tokenized cards), but applications should always use the type field to determine the payment method type rather than parsing this ID.

    • dateDeleted string(date-time)

      The date and time (UTC) when this payment method token was removed from the system using the Remove Token endpoint. This parameter will only be returned if the token was removed/deleted from the system.

      This field will be present in three scenarios:

      • As part of a successful Remove Token endpoint response
        
      • In token.removed webhook notifications
      • In List Transactions responses for transactions where the associated token was later removed

      When this field is present, sensitive card details (maskedCardNumber, cardExpDate) will be removed for security purposes, but all other transaction data remains intact.

    • type string Required

      The type of payment method:

      • Physical - A physical payment terminal for Card Present transactions
      • Virtual - A hosted payment form/iframe for Card Not Present transactions
      • Token - A tokenized card for card-on-file transactions

      Values are Physical, Virtual, or Token.

    • currency string Required

      The currency of the payment method.

      Values are USD or CAD.

    • description string

      A human-readable name for the payment method.

    • billingContact object

      Billing contact information associated with the payment method. Not returned on card present transactions or on refunds, captures, etc. of card present transactions.

      Hide billingContact attributes Show billingContact attributes object

      • name string
      • countryCode string
      • zipCode string
      • address string
      • state string
      • city string
    • cardType string

      The type of card used for this transaction:

      • UNKNOWN - The card type is unknown
      • DEBIT - Debit Card
      • VISA - Visa Credit Card
      • MASTERCARD - MasterCard Credit Card
      • AMEX - American Express Credit Card
      • DINERS - Diners Club Credit Card
      • DISCOVER - Discover Credit Card
      • JCB - JCB Credit Card
      • UNIONPAY - UnionPay Credit Card
      • MAESTRO - Maestro Debit Card
      • GIFT - Gift Card
      • CASH - All-cash Transaction
      • EBT - Electronic Benefits Transfer Card
      • OTHER - Other tender types

      Values are UNKNOWN, DEBIT, VISA, MASTERCARD, AMEX, DINERS, DISCOVER, JCB, UNIONPAY, MAESTRO, GIFT, CASH, EBT, or OTHER.

    • maskedCardNumber string

      The masked card number. The format may vary (e.g. *********0011, 4*0011, etc.)

    • cardExpDate string

      The expiration date of the card in MMYY format.

  • invoiceNumber string

    An optional alphanumeric invoice number for this transaction. If provided in the request, the same value will be populated in the response.

    Maximum length is 100.

  • orderNumber string

    An optional alphanumeric order number for this transaction. If provided, the same value will be populated in the response.

    Maximum length is 100.

  • referenceId string

    The reference ID for this transaction. This will either be the reference ID provided in the transaction request or, if no value was provided, a value generated automatically by the system. This reference ID can be used for processing captures and referenced refunds by including it in the originalReferenceId field of subsequent transactions.

    Maximum length is 100.

  • resultCode number

    Result codes:

    • 0 - Successful transaction request. (Check each transactionResponse's responseCode to determine if a transaction was approved or declined, card was tokenized, etc.)
    • 1003 - The payment terminal is busy or unavailable. (If this error persists, the user may need to close and re-open the Payment Application on the terminal or restart the terminal)
    • 1005 - The specified terminal could not be found.
    • 3000 - An unexpected error occurred. Please try again.
    • 3002 - The transaction could not be completed because the payment terminal could not find the related transaction.
    • 3005 - To resolve this error, power off your payment terminal, wait one minute and retry the transaction. If the error persists, please contact support.
    • 3006 - The transaction could not be completed because the payment terminal is low on battery.
    • 3009 - The transaction could not be completed because of network connectivity issues with the payment terminal. Please restore connectivity and try again.
    • 3010 - The transaction took too long and was cancelled by the application.
    • 3011 - Invalid transaction request. Please consult the documentation for valid transaction requests.
    • 3012 - Invalid transaction request. paymentMethodId is invalid.
    • 3013 - Invalid transaction request. The specified amount appears to be incorrect. Please retry with a smaller amount.
    • 3014 - Invalid amount. Please try your transaction again with an amount greater than $0.
    • 3020 - An unsupported transaction result was received.
    • 9998 - The system is not ready to process a transaction.
    • 9999 - An unknown error has occurred. If available, an auxiliary error code will be provided in the message.

    Values are 0, 1003, 1005, 3000, 3002, 3005, 3006, 3009, 3010, 3011, 3012, 3013, 3014, 3020, 9998, or 9999.

  • resultText string

    A message describing the result code in more detail.

  • requestedAmount number

    The amount requested for refund. If not specified in the request, this will be the full transaction amount.

  • approvedAmount number

    The amount that was successfully refunded or voided.

  • transactionResponses array[object]

    A list of all transaction responses received during the refund. In most cases, there will be only one response.

    A single Sale Transaction may result in multiple Responses.

    Hide transactionResponses attributes Show transactionResponses attributes object

    • responseCode number

      Response codes:

      • 0 - UNKNOWN
      • 1 - APPROVED - Transaction was approved
      • 2 - PARTIAL_APPROVED - Transaction was partially approved, but not for the full requested amount.
      • 10 - DECLINED - Transaction was declined by the issuer or bank. For Card-Present, the transaction can also be declined offline by the terminal.
      • 11 - INSUFFICIENT_FUNDS - Rejected due to insufficient funds in the account.
      • 12 - CARD_EXPIRED - The card used for the transaction has expired.
      • 13 - FRAUD_SUSPECTED - The transaction was flagged for potential fraud.
      • 14 - INVALID_PAYMENT_INFO - The provided information is invalid (e.g.: card number).
      • 15 - LIMIT_EXCEEDED - Rejected due to reaching a limit (e.g.: credit limit).
      • 16 - VERIFICATION_REQUIRED - Additional customer verification is required for the transaction to proceed (e.g.: 3D Secure).
      • 17 - AUTHENTICATION_FAILED - Rejected due to incorrect PIN or authentication failure.
      • 18 - POLICY_VIOLATION - Rejected due to a violation of the payment gateway's terms of service or policies.
      • 19 - BATCH_EMPTY - Indicates that the batch for processing is empty.
      • 20 - RECORD_NOT_FOUND - Indicates that the requested record for a transaction was not found (e.g.: to VOID a reference).
      • 21 - ALREADY_VOIDED - Indicates that the transaction has already been voided and cannot be processed again.
      • 50 - NETWORK_ERROR - Rejected due to network or communication issues with the payment gateway.
      • 51 - INVALID_ECR_PARAMETER - Payment Terminal or system-specific errors.
      • 52 - NOT_SUPPORTED - Rejected because the requested operation is not supported.
      • 53 - BUSY_OR_UNAVAILABLE - The Payment Terminal, Payment App or system is busy or unavailable.
      • 54 - CANCELLED - Cancelled by the user or merchant.
      • 55 - USER_CANCELLED - Specific to scenarios where the user cancels the transaction.
      • 56 - TIMED_OUT_ON_USER_INPUT - Failed to complete the transaction in time.

      Values are 0, 1, 2, 10, 11, 14, 15, 16, 17, 18, 19, 20, 21, 50, 51, 52, 53, 54, 55, or 56.

    • authCode string

      The authorization code provided by the card issuer, confirming transaction approval.

    • amountApproved number

      The amount approved for this transaction response.

    • approvedAmountBreakdown object

      A breakdown of approvedAmount, where each amounts approved on the payment terminal are returned separately. Only returned on Sale, Auth and Capture transactions.

      Hide approvedAmountBreakdown attributes Show approvedAmountBreakdown attributes object

      • amountGoodsAndServices number

        The approved amount for goods and services.

      • tax number

        The approved tax amount.

      • cashback number

        The approved cashback amount.

      • tip number

        The approved tip amount.

    • paymentMethod object

      The payment method used for this transaction.

      Hide paymentMethod attributes Show paymentMethod attributes object

      • id string Required

        The unique identifier of the payment method. This ID has a prefix that makes it human-readable (pmt_trm_* for physical terminals, pmt_vrt_* for virtual terminals, pmt_tkn_* for tokenized cards), but applications should always use the type field to determine the payment method type rather than parsing this ID.

      • dateDeleted string(date-time)

        The date and time (UTC) when this payment method token was removed from the system using the Remove Token endpoint. This parameter will only be returned if the token was removed/deleted from the system.

        This field will be present in three scenarios:

        • As part of a successful Remove Token endpoint response
          
        • In token.removed webhook notifications
        • In List Transactions responses for transactions where the associated token was later removed

        When this field is present, sensitive card details (maskedCardNumber, cardExpDate) will be removed for security purposes, but all other transaction data remains intact.

      • type string Required

        The type of payment method:

        • Physical - A physical payment terminal for Card Present transactions
        • Virtual - A hosted payment form/iframe for Card Not Present transactions
        • Token - A tokenized card for card-on-file transactions

        Values are Physical, Virtual, or Token.

      • currency string Required

        The currency of the payment method.

        Values are USD or CAD.

      • description string

        A human-readable name for the payment method.

      • billingContact object

        Billing contact information associated with the payment method. Not returned on card present transactions or on refunds, captures, etc. of card present transactions.

        Hide billingContact attributes Show billingContact attributes object

        • name string
        • countryCode string
        • zipCode string
        • address string
        • state string
        • city string
      • cardType string

        The type of card used for this transaction:

        • UNKNOWN - The card type is unknown
        • DEBIT - Debit Card
        • VISA - Visa Credit Card
        • MASTERCARD - MasterCard Credit Card
        • AMEX - American Express Credit Card
        • DINERS - Diners Club Credit Card
        • DISCOVER - Discover Credit Card
        • JCB - JCB Credit Card
        • UNIONPAY - UnionPay Credit Card
        • MAESTRO - Maestro Debit Card
        • GIFT - Gift Card
        • CASH - All-cash Transaction
        • EBT - Electronic Benefits Transfer Card
        • OTHER - Other tender types

        Values are UNKNOWN, DEBIT, VISA, MASTERCARD, AMEX, DINERS, DISCOVER, JCB, UNIONPAY, MAESTRO, GIFT, CASH, EBT, or OTHER.

      • maskedCardNumber string

        The masked card number. The format may vary (e.g. *********0011, 4*0011, etc.)

      • cardExpDate string

        The expiration date of the card in MMYY format.

    • cardType string

      The type of card used for this transaction:

      • UNKNOWN - The card type is unknown
      • DEBIT - Debit Card
      • VISA - Visa Credit Card
      • MASTERCARD - MasterCard Credit Card
      • AMEX - American Express Credit Card
      • DINERS - Diners Club Credit Card
      • DISCOVER - Discover Credit Card
      • JCB - JCB Credit Card
      • UNIONPAY - UnionPay Credit Card
      • MAESTRO - Maestro Debit Card
      • GIFT - Gift Card
      • CASH - All-cash Transaction
      • EBT - Electronic Benefits Transfer Card
      • OTHER - Other tender types

      Values are UNKNOWN, DEBIT, VISA, MASTERCARD, AMEX, DINERS, DISCOVER, JCB, UNIONPAY, MAESTRO, GIFT, CASH, EBT, or OTHER.

    • avsResult string

      The AVS (Address Verification Service) result. Typically returned on Card Not Present transactions.

      • A - Address matches, ZIP does not. The first five numerical characters contained in the address match those stored at the VIC or issuer's center. However, the ZIP code does not match.
      • E - Ineligible transaction.
      • N - Neither address nor ZIP matches. Neither the first five numerical characters contained in the address match with those stored at the VIC nor issuer's center nor the ZIP code match.
      • R - Retry (system unavailable or timed out).
      • S - Card type not supported. The card type for this transaction is not supported by AVS. AVS can verify addresses for Visa cards, MasterCard, proprietary cards, and private label transactions.
      • U - Address information unavailable.
      • G - Address information unavailable, International - Visa only, The address information was not available at the VIC or issuer's center.
      • W - Nine-digit ZIP match, address does not. The nine-digit Postal ZIP code matches that stored at the VIC or card issuer's centre. However, the first five numerical characters contained in the address do not match.
      • X - Exact match (nine digit ZIP and address). Both the nine-digit Postal ZIP code as well as the first five numerical characters contained in the address match.
      • Y - Address and five-digit ZIP match. Both the five-digit Postal ZIP code as well as the first five numerical characters contained in the address match.
      • Z - Five-digit ZIP matches, address does not. The five-digit Postal ZIP code matches that stored at the VIC or card issuer's centre.

      NOTE: Transactions can still be authorized if the AVS responses are no match or failure. AVS responses are for merchant information only, and usually do not influence the overall Authorization result. This can vary based on the Issuing Bank.

      Values are A, E, N, R, S, U, G, W, X, Y, or Z.

    • cvvResult string

      The CVV verification result. Typically returned on Card Not Present transactions.

      • M - CVV Match
      • N - CVV No Match
      • P - Not Processed
      • S - CVV should be on the card but the merchant indicates it is not.
      • U - User is unregistered

      NOTE: Transactions can still be authorized if the CVV responses are no match or failure. CVV responses are for merchant information only, and usually do not influence the overall Authorization result. This can vary based on the Issuing Bank.

      Values are M, N, P, S, or U.

    • accountType string

      The account type of the card (e.g. Credit or Debit)

    • hostResponseText string

      A meaningful text explaining the response code from the host.

    • receipt object

      The receipt associated with this transaction. Returned for Card Present transactions.

      Hide receipt attribute Show receipt attribute object

      • lines array[string]

        The receipt lines.

  • receipt object

    The receipt for the refund transaction, if available. If the original transaction was a Card Present transaction, the receipt will be included. For Card Not Present transactions, the receipt will be empty.

    Hide receipt attribute Show receipt attribute object

    • lines array[string]

      The receipt lines.